Failing is not an option…

March 4th at 2pm I will make a speech at the CeBIT in Hannover, Germany presenting the latest & greatest Release of OTRS::ITSM which is version 2.0.

The speech will be about the Service Catalog as a central element in todays IT Service Management. Starting from the Service Catalog, as the spider in the web, I will present other related processes as Incident Management, Problem Management, Knowledge Management and for sure Change Management as well as how OTRS::ITSM integrates with the named processes.

Another Q&A of about 20 minutes will complete the session that will take place in the Convention Center of the CeBIT, room Heidelberg 2pm – 4pm.

— You will enjoy the session —

As we have just attended the 14th International Service Management Conference in Las Vegas, NV, the teams hopping to the next great exhibition, Cebit. The Cebit is known as the world foremost IT tradeshow taking place in Hannover Germany.

((otrs)) runs booth C37 in hall 2 where we will present OTRS::ITSM 2.0 and especially the brand new Change Management module that was just certified as ITIL compatible by Pink Elephant.

Besides the booth we have several speeches during the week March 2 until March 6.

— See you at the Cebit 2010 —

An interesting week spent at the “14th International Service Management Conference & Exhibition” at the Bellagio hotel in Las Vegas is almost done!

((otrs)) as first time exhibitor was presenting OTRS::ITSM 2.0 and especially the brand new Change Management module. My colleagues Werner Siebecke, Shawn Beasley and Meric Iktu and myself were pretty impressed of the exquisite talks we had at the booth and also during the networking sessions.

Every speech I was attending was very impressive and held in a professional manner. The breakfast session held by Edward Chiles (matrix42) about building a service portal was the most exciting session I’ve taken part. Not only was Chiles showing expertise in ITIL KnowHow but also he shared his experience of numerous implementation projects and pointed out not to forget about the human factor when implementing a service portal.

The keynote of Chris Gardner who was telling his life story was very emotional and motivating at the same time.

I want to thank everybody who made the “14th International Service Management Conference & Exhibition” such a great event!

— See you next year! —