As I’m one of the early-adopters of wordpress, I have to share that the version 3.0 of the world’s greatest blogging system is released and waiting to be downloaded by you!
Take your time to watch the video on wordpress.org !
OTRS (http://www.otrs.com/), the world’s leading provider of open source IT service management (ITSM) solutions, today announced the general availability of OTRS::ITSM 2.0 (http://www.otrs.com/en/tools/demo/) . The latest open source ITSM system is immediately available for download at http://www.otrs.com/en/download/software/. The new software, released under the GNU Affero General Public License v3, provides the first open source, ITIL-compatible change management solution. It also has earned Pink Elephant’s PinkVERIFY certification of compatibility with six ITSM processes.
OTRS::ITSM 2.0 (http://www.otrs.com/en/products/otrsitsm/) implements advanced concepts and practices for managing information technology elaborated in the IT Infrastructure Library (ITIL), including change management processes and roles. Additional ITIL processes implemented in prior OTRS::ITSM releases include Incident Management, Problem Management, Service Asset & Configuration Management, Request Fulfillment Management, Knowledge Management, and Service Level Management. The software was sponsored and developed in collaboration with major partner companies.
By following ‘good practices’ as defined in ITIL V3, OTRS::ITSM 2.0 reduces the costs and risks associated with changes to a company’s IT landscape. The new Change Management module provides efficient and reliable changes to various configuration items, such as setting up new employees with a laptop, telephone, and network access, implementing new systems and equipment, upgrading licensed software, and complying with new government regulations. It covers the entire change management process from the initial Request for Change (RFC), to change preparation and planning, through implementation, monitoring, and review. The module includes all ITIL-compatible change management roles including the overall responsibility of the Change Manager, Change Advisory Board, the Change Builder, and change initiating through exporting by the Work Order Agent.
For more information please go to: OTRS http://www.otrs.com/ and see our FAQ at www.otrs.com/en/tools/faq/.
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As there are already some OTRS releases published, I just created a timeline walking you through the release history of OTRS and OTRS::ITSM.
I am really happy that everyone of you contributed to the project and made it the world-leading service management solution published under an Open Source license!
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Failing is not an option