OTRS::ITSM Beta 3 – Almost finished
Only a few more days until OTRS::ITSM becomes stable and customers are already running crazy…
During the last weeks I had plenty OTRS::ITSM workshops where customers wanted to challenge that OTRS::ITSM can compete with proprietary products or even provide more features than those.
9 out of 10 workshops I found out that OTRS::ITSM combined with serious process-optimization & -consulting OTRS::ITSM is the right product to provide ITIL-base Incident- as well as Problem-Management.
The crux is all about the same: the Configuration Management Database, i.e. CMDB: most companies want to take advantage of a full-fletched CMDB which allowd Servicedesk-Staff to drill-down problems to its root-cause but at the same time none of the customers wants to spend any money on collecting or maintaining informations of the CMDB. IT happens quite often that customers telling me stories about trainees not only maintaining but even doing the conceptional work about an CMDB what is originally the work of a quite experienced consultant.
There is not many to add but…
— You take the glory, you take the shit —