OTRS iPhone App
As todays service staff relies more and more to mobile access to their service management solution, ((otrs)) proudly announces the OTRS iPhone App.
The first version of the App provides you with instant access to one or more OTRS instances as you already know from the iPhone Mail app when having multiple mailboxes configured.
In details the OTRS iPhone App provides the following capabilities:
- Escalation View – a quick overview of tickets that are to be escalated
- My Tickets – a list of tickets assigned to your account
- Watched Tickets – all tickets you are following
- New Ticket – create a new request and assign it to a team / queue
- Comment on Tickets – add new articles / comments to existing tickets
- Reply on Tickets – Reply to requests via the app and OTRS will send the reply to the requester
